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One-Step Check-Out
It’s simple! Register, and all of your billing and shipping information
will be automatically filled-out for you at checkout every time.
Life just got easier. Click to Register or Edit your
billing and shipping information.
I have please
e-mail it to me.
Methods Of Payment
At present we offer cash on delivery for U.A.E customers only.
Sales Tax
UAE is a tax free country. We are not charging sales tax on any of our
sales, ordered by any where from around the globe.
How To Order Online
To begin shopping, browsewww.thesleepwearfactory.com
Select any gender as per your choice from the homepage tool bar. When you have
entered into the selected gender page, you can select “shop
by style” or “shop by
collection”, to browse the available items under these
categories. To view a product category in detail, click on the thumbnail image.
Once you have made
your color, size & quantity selection from the product detail page, click
Add to cart. To complete
your order, click “check out”,
or to continue the shopping click “continue
shopping”. To continue shopping, follow the same procedure as
before.
Before check out, you
can view your order summary with the options of
Edit & Remove.
If your order is confirm at your end, please click “check
out” and fill the
billing address form. If the shipping address is different from the billing
address then fill the shipping address form also.
After clicking the button of
Billing & shipping,
the next page will show your order summary with the details of shipping &
handling charges, billing address, shipping address for your review &
confirmation. If everything is correct then select the payment method and click
on “Place order”.
Confirmation E-Mail
Immediately after placing your order, you will receive an electronic receipt
via e-mail. The subject of this e-mail is “The Sleepwear Factory Order
Confirmation”. For your convenience, this e-mail will again confirm that your
information was successfully captured by our website; however it
will not
confirm stock status.
Order Tracking
Within 48 hours of placing your order, your Order Status will become
available online.
You may check your Order Status anytime to
review your expected shipping date and tracking number. Your information can be
retrieved by entering your Order Confirmation number.
Request a Catalog
To receive a print catalog, please click the
Request Catalog button.
To be removed from our print catalog mailing list or report duplicate catalogs,
please contact us by e-mail at care@thesleepwearfactory.com,
or call at (+971 6) 5571767. Please allow up to two weeks to process your
request.
Questions About
Cookies
If you're having trouble checking out, it may be because your Internet
browser is set to not accept cookies. Changing this setting will allow you to
complete the checkout process. Cookies are not harmful to your computer and
cannot contain a virus.
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If your cookies are turned on, there
may be other reasons why you are unable to complete the checkout process, You
may be running software that interferes with cookie usage. Filtering and
blocking software often filters out cookies.
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Your firewall or proxy server may be
blocking the transmission of cookies - this scenario most commonly occurs at
workplaces. If you are shopping from work, we encourage to try shopping with us
at home or your local library.
Damaged
/ Incorrect Order
If you have received a damaged, defective or incorrect item,
please refer to our Return & Exchange
policy.
PC
Monitor Color Disclaimer
The colors on your computer monitor may appear differently than the
actual products.
Subscribe
to E-Mail
To receive our special e-mail promotions (often exclusive to our online
shoppers!) Please
with us. Please allow up to three business days to process your request.
Unsubscribe From E-Mail
To stop receiving our e-mail promotions, please send an email to
care@thesleepwearfactory.com with the subject line "Unsubscribe".
Please allow up to three business days to process your request. We value your
relationship and do not want to send you unwanted e-mail.
Size
/ Measurements
Please refer to our for details.
General
FAQ's
Where can I find a ‘The Sleepwear Factory’ Store?
Please refer to for futher details.
Can I place an order
without registering?
Yes, you can.
What if I forget my password?
If you forget your password, you can request that it be emailed to
your email address. We will not give passwords out over the phone, nor will we
email them to a different email address than the one used to register.
When I register, will I be receiving TSF catalogs by mail?
No, to get on our catalog mailing list, you will need to visit our page separately.
Order
Verification
Orders are subject to verification and acceptance before shipping. We
are not responsible for typographical errors that may appear on our website.
Availability of Your Order
All items are subject to availability of stock. We will inform you as
soon as possible if the goods you have ordered are not available due to any
reason such as out of stock, size & color. You have the right to change
your order if any item not available upon our confirmation or give us time
to arrange the item as per your confirmation on the given time frame of
delivery.
Updating Email / Postal Address
Please send us an email to with the following:
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Enter the phrase "address change" in
the subject of the email
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Include your name, complete old postal
address and the new address that you would like to change it to.
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